Employee Engagement

Engaged employees are the key to superior clinical outcomes and financial performance in today's healthcare environment. Engaged employees are involved in and enthusiastic about their work. But what do engaged healthcare employees look like?

During the past decade, Gallup has interviewed more than 1.2 million employees at more than 800 hospitals. These interviews found engaged employees to be more likely than others to be committed to a higher standard of care and to create a superior patient experience. Engaged healthcare employees:

• Are more productive
• Are more focused on their patients' care and treatment
• Are safer, stay with their employers longer, and set a positive example of engagement for others throughout the organization
• Are more profitable for a provider than disengaged employees

These results not only paint a picture of engaged employees; this is what quality care resembles for healthcare providers.

Measuring Your Employees' Engagement Levels

Measurement is a critical part of assessing disease. Increasing employee engagement in your healthcare organization begins just as a diagnosis does; with measurement.

Gallup's rigorous research has identified 12 question items that measure employee engagement and link powerfully to relevant care and business outcomes. Known as the Q¹² survey, this assessment of engagement provides a deep diagnosis of your employees' emotional attachment and connection to your organization.

Increasing Employee Engagement in Your Organization

Once you know the opportunities for improvement in your organization as they relate to employee engagement, you can treat the problem and drive healthy change.

Gallup's healthcare consultants work side-by-side with you to craft customized strategies that will improve your organization's employee engagement levels to deliver dynamic care and business results. Gallup's consultants create integrated solutions using best practices from the healthcare industry and other complementary areas of business. These experts will work with your organization to implement Gallup's strategies and create genuine and essential engagement throughout your organization's staff.

Establishing Your Organization as an Employer and Provider of Choice Through Engagement

Gallup consistently finds that healthcare providers with higher levels of employee engagement are viewed as workplaces of choice in the industry throughout the country. They retain and develop the most talented nurses, physicians, and other healthcare professionals.

Using Gallup's HumanSigma science, healthcare providers with higher levels of employee engagement are able to better manage the moments when staff members interact with patients. This is the key takeaway for your organization: engaging your employees paves the way for better customer-employee encounters, which drive better care and business performance outcomes.

For more information about how Gallup can help you engage your employees and build a better workforce for your organization, please contact healthcare@gallup.com.