OUR VALUE
Solutions That Yield Results
To learn how Gallup Consulting has helped organizations improve employee and customer engagement, increase productivity and performance, and boost organizational effectiveness, visit the Organizational Performance area on the Gallup Management Journal Web site.
STORIES
Banking Company: Strengths-Based Selection
One of the largest banks in North America needed a solution to improve sales performance in three call centers. Gallup consultants recommended a long-term selection and hiring strategy aimed at hiring more employees with talents similar to those of their best and upgrading the levels of talent in two key front-line customer service and sales positions.
GALLUP MANAGEMENT JOURNAL
The Cost of Bad Project Management
February 7, 2012
Why do projects often fail? Because organizations put more emphasis on rational factors than on employees' psychological engagement. Here's a smarter approach.
