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John H. Fleming, Ph.D.

Chief Scientist -- Customer Engagement and HumanSigma and coauthor of Human Sigma: Managing the Employee-Customer Encounter

John H. Fleming, Ph.D., is a leader in delivering consulting insights to Gallup clients worldwide to improve customer engagement and enhance business performance. Fleming was instrumental in the development of Gallup's CE 11 customer engagement program. He is coauthor of Human Sigma: Managing the Employee-Customer Encounter.

Subject Matter Expertise

Customer Engagement -- Customer Retention and Acquisition -- Brand Engagement

To schedule an interview with John Fleming or to learn more about Gallup practices and products, contact Eric Nielsen.

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