HUMAN SIGMA
In the past, companies have not applied rigor and precision to measuring and managing the "softer," human side of business. That is about to change.Learn More...
John H. Fleming, Ph.D.
Chief Scientist -- Customer Engagement and HumanSigma and coauthor of Human Sigma: Managing the Employee-Customer Encounter
John H. Fleming, Ph.D., is a leader in delivering consulting insights to Gallup clients worldwide to improve customer engagement and enhance business performance. Fleming was instrumental in the development of Gallup's CE 11 customer engagement program. He is coauthor of Human Sigma: Managing the Employee-Customer Encounter.
Subject Matter Expertise
Customer Engagement -- Customer Retention and Acquisition -- Brand Engagement
To schedule an interview with John Fleming or to learn more about Gallup practices and products, contact media_inquiries@gallup.com.
In the past, companies have not applied rigor and precision to measuring and managing the "softer," human side of business. That is about to change.Learn More...
