Jim Asplund leads Gallup's worldwide research on the science of strengths. As a founder and director of Gallup's Performance Impact Consulting practice, Asplund pioneered research into the employee-customer encounter and helped to develop Gallup's HumanSigma approach. He is coauthor of Human Sigma: Managing the Employee-Customer Encounter.
Subject Matter Expertise
Customer Engagement -- Employee Engagement -- Strengths -- Individual Well-Being
To schedule an interview with Jim Asplund or to learn more about Gallup practices and products, contact Eric Nielsen.
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In the past, companies have not applied rigor and precision to measuring and managing the "softer," human side of business. That is about to change.