Maggie Ozan-Rafferty joined Gallup as Global Practice Leader, Healthcare, with more than 20 years' experience in the healthcare industry as an executive and consultant. Ms. Ozan-Rafferty is responsible for leading research and strategic development, technology innovation, marketing, and client relationship management for Gallup's Healthcare Practice worldwide. She specializes in customer and employee engagement, strengths-based selection and development, and comprehensive organizational improvement for Gallup's healthcare clients.
Subject Matter Expertise
Patient Engagement -- Physician Engagement -- Employee Engagement -- HCHAPS -- Nurse Selection, Engagement, and Management
In the past, companies have not applied rigor and precision to measuring and managing the "softer," human side of business. That is about to change.