Gallup Business Journal

Helping America's Military Heroes
Under the leadership of a visionary general, USAA fosters high employee engagement in the service of its military members. In this interview, he explains how.

Gallup's latest hospitality study reveals the preferences of the up-and-coming generations of guests -- who, through their sheer numbers, could reshape the industry.

Wary consumers will give more money to the businesses they feel emotionally connected to -- while ignoring, or even opposing, those that provide them no value.
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