Gallup Business Journal

Can You Really Manage Engagement Without Managers?
Zappos may soon find out, as the online retailer is eliminating the traditional manager role. But the decision leaves many unanswered questions.

Like many companies, retailer ANN INC. didn't know which was more crucial for high-performing managers and employees. A Gallup study offered illuminating answers.

Gallup has uncovered seven unusual, innovative, and proven tactics to create productive and profitable working environments. You're not likely to find these ideas elsewhere.
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