November 19, 2009
Marketers can no longer take it for granted. And whether or not customer loyalty is actually a relic of the past, it shows all the signs of becoming an endangered species. A Gallup branding expert offers a deep dive into what the concept of loyalty really is.
November 12, 2009
Too many managers focus on fixing people’s weaknesses -- or worse, they simply ignore employees altogether. This doesn’t boost performance. But Gallup has found that if your manager focuses on your strengths, your chances of being actively disengaged at work are only 1 in 100.
November 11, 2009
Neglecting the poor is bad for business, says General Russel Honoré of Hurricane Katrina fame. That’s because every kid who grows up believing that his greatest opportunities lie in crime -- or that she doesn’t need an education -- is human capital down the drain.
