Airlines

Airline Satisfaction Remains High

Travelers least satisfied with comfort of seating

December 13, 2007

The typical American air traveler is satisfied with the job the major airlines are doing, both on an overall basis and with a number of specific aspects of flying. There has been little change in reported satisfaction in the last seven years. Air travelers’ biggest complaint is with the comfort of airline seating.More ...

Security Hassles at Airports Are Air Travelers' Biggest Complaints

Travelers also dislike waiting around, uncomfortable seats, crowded flights

January 15, 2007

Air travelers are most frustrated with the hassles and inconvenience of security measures at airports when they are traveling, according to a recent Gallup Poll. Travelers also say they dislike the requirements to arrive early for flights, uncomfortable seats, and crowded planes. Overall, Americans report that they have taken an average of two air trips in the past year, but more than half have not flown at all.More ...

Airlines

How many air trips, if any, have you taken on a commercial airliner in the past twelve months -- counting each round trip as one trip?More ...

Most Americans Say Lives Not "Permanently Changed" by 9/11

Thirty percent remain less likely to fly

September 11, 2006

On the fifth anniversary of the Sept. 11 attacks against the United States, only 22% of Americans say they have permanently changed the way they live as a result of 9/11. Slightly more, 30%, remain less willing to travel by airplane, down from 43% in 2001. Most believe another terrorist event is likely, but only 37% predict terrorists will succeed in repeating the tactic of crashing a hijacked airplane into a building.More ...

"Grin and Bear It" Is Motto for Most Air Travelers

Seven in 10 see new liquids ban as justified

September 6, 2006

New security procedures to prevent terrorism since 9/11 are taken in stride by Americans, who mostly perceive them as effective and unlikely to ever be reversed. Seven in 10 favor the new prohibition against carrying liquids on board, and just over half say they would favor extra security targeting Arab passengers. The majority oppose a potential ban on all carry-on luggage.More ...

Air Travelers Say Major Airlines Are Earning Their Wings

More Americans flying, most passengers satisfied

August 9, 2005

The nation's major airlines continue to experience turbulence from soaring fuel costs, bankruptcy filings, and recent reports of "close calls" in busy air traffic. But are these issues -- and the passenger headaches resulting from them -- affecting the public's perception of flying the friendly skies?More ...

Public: Not Enough Safeguards for Mass Transit

But generally satisfied with steps to protect airlines

July 26, 2005

Following the initial terrorist bombing attacks in London on July 7, Americans have become more worried about terrorism here in the United States. Subsequent terrorist attacks in London and Egypt apparently have not caused even more consternation, as the percentage of Americans expecting a terrorist attack in the United States is about the same as it was two weeks ago. While a majority of Americans say the federal government is doing enough to protect the airlines from terrorism, they also say it is not doing enough for mass transit systems. The poll also shows a 49% job approval for President George W. Bush, identical to the reading two weeks ago.More ...

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