HumanSigma

Jim Asplund

Chief Scientist -- Strengths-Based Development and coauthor of Human Sigma: Managing the Employee-Customer Encounter

Jim Asplund leads Gallup’s worldwide research on the science of strengths. As a founder and director of Gallup’s Performance Impact Consulting practice, Asplund pioneered research into the employee-customer encounter and helped to develop Gallup’s HumanSigma approach. He is coauthor of Human Sigma: Managing the Employee-Customer Encounter.More ...

John H. Fleming, Ph.D.

Chief Scientist -- Customer Engagement and HumanSigma and coauthor of Human Sigma: Managing the Employee-Customer Encounter

Fleming is a leader in delivering consulting insights to Gallup clients worldwide to improve customer engagement and enhance business performance. Fleming was instrumental in the development of Gallup’s CE11 customer engagement program. He is coauthor of Human Sigma: Managing the Employee-Customer Encounter.More ...

Human Sigma: Bringing Excellence to Managing People

A new book from Gallup Press shows what happens when your company interacts with your customers

Six Sigma transformed the manufacturing side of business, bringing excellence, quality, and conformity to finished goods. Now, Human Sigma, a new book published by Gallup Press, will bring the same excellence to the greatest challenge in business today -- managing people.More ...

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