71% of B2B Customers Aren't Engaged
With just 29% of customers fully engaged, B2Bs won't expand existing accounts unless they focus on the key drivers of growth.
With 60% of customers indifferent, B2Bs will fail to expand existing accounts unless they focus on the key drivers of growth.
With only 29% of their customers fully engaged, business-to-business companies have to develop a customer-centric operating model.
B2Bs need to focus on engaging their customers with the company's brand promise.
B2B customers are far more likely to be indifferent to than engaged with their vendors.
To benefit from the performance advantages of predictive analytics, leaders require the right data, analysis and culture.
If business-to-business companies don't change the way they work with clients, they could lose two-thirds of their customers.
The best business-to-business relationships Gallup has studied feature deep partnerships between B2Bs and their clients.
For B2B companies, striving to become a "customer of choice" for their suppliers is essential to engaging their own customers.
Quantitative measures uncover only so much about the relationships between a B2B company and its customers.
The most successful B2B companies take specific and proven steps to align their purpose, brand and culture.
Countless companies say they have a customer-centric culture and clear identity. But Gallup finds that few actually do.
Customer impact means making major changes in a customer's business that significantly improve its bottom line.
One in five B2B customers have experienced a problem with a company or product -- and only 40% of these say the problem was resolved.
Companies can take specific actions to build stronger account teams and get much more business from existing customers.
The very best business-to-business companies put their customers at the core of everything they do.
There are specific actions B2B companies can take to build stronger account teams. A big one: Position salespeople as consultants.
Account managers are the people most responsible for maximizing relationships with the customer and the internal team.
A crucial barrier prevents organic growth within customer accounts.