For Patients, Pre-Surgery Education Is Lacking
Healthcare leaders have a lot of work to do to effectively educate patients and properly manage their expectations.
The Benefits of Pre-Surgery Education
Properly educating patients pre-surgery can boost patient satisfaction, reduce problems and improve quality of life post-surgery.
An Effective Strengths Program: Cardinal Health Case Study
How Cardinal Health implemented a strengths program: Show how strengths solve problems, then let people demand it for themselves.
Report: What Separates Great Managers From the Rest
Naturally talented managers create enthusiastic, energized teams that win the global battle for the best customers.
Female Bosses Are More Engaging Than Male Bosses
Employees who work for a female boss are six percentage points more engaged, on average, than those who work for a man.
Companies Only Deliver on Their Brand Promises Half the Time
A brand promise is an agreement between a company and its customers. Gallup finds that companies are largely failing to make good on those agreements.
Greater Financial Inclusion for the Unbanked Is Possible
Digitizing payments and formalizing saving practices could boost financial inclusion worldwide.
Companies Are Missing Opportunities for Growth and Revenue
Businesses could add up to 59% more growth in revenue per employee by combining four human capital strategies.
Managers With High Well-Being Twice as Likely to Be Engaged
An effective strategy to retain talent: focus on improving managers' well-being.
Managers Account for 70% of Variance in Employee Engagement
Performance fluctuates widely in most companies because there's such inconsistency in how people are managed.
Delegating: A Huge Management Challenge for Entrepreneurs
Business builders with high talent for delegation can generate greater growth and success for their ventures.
Only One in 10 People Possess the Talent to Manage
Many have some of the necessary traits to manage, but few possess the combination of talent that helps teams achieve excellence.
Employees Want a Lot More From Their Managers
At some point in their career, one in two employees left their job to get away from their manager to improve their overall life.
High Well-Being Could Salvage Healthcare in Brazil
A focus on well-being could help residents cope with economic decline, social unrest and a struggling healthcare system.
Only 35% of U.S. Managers Are Engaged in Their Jobs
How can managers inspire teams when they, themselves, aren't inspired?
Hospitals' Performance Management Must Be Improved Fast
The rules of healthcare in the U.S. are changing, and quality and performance metrics have to keep up.
Companies Are Maximizing Only 5% of Their Workforces
The highest performing employees have long tenure and high engagement, and are in jobs that align with their innate talents.
Online Shopping Is Making Many Customers Antagonistic
It's for this reason that digital retailing must take a sharper look at the online experience.
Consumers Doubt Their Personal Info Is Very Safe
Americans' trust that companies will protect their personal information has declined significantly during the past year.
Regions Bank Emerges Stronger From the Financial Crisis
To successfully navigate the Great Recession, this Southern bank has emphasized associate engagement -- and seen remarkable results.