Employees Who Use Their Strengths Outperform Those Who Don't
This is why it's worth it -- even in the face of weakness-focused orthodox management -- to build a strengths-based culture.
Parental Engagement: Crucial Element of Successful Schools
Research suggests there's untapped potential in engaging parents as a strategy to achieve excellence in schools.
Banking Analysis: Better Service Doesn't Increase Costs
Providing better customer service in call centers does not mandate higher costs and longer call times.
Often Ignored: Healthcare Employees' Well-Being
How can medical professionals influence positive lifestyle habits if they have low well-being themselves?
Many College Graduates Not Equipped for Workplace Success
There are vast differences among college graduates in how prepared each is to succeed at work.
Service Failures Have Harsh Consequences for B2B Companies
B2B companies have fewer customers than B2Cs. This means that even the slightest misstep can have major implications.
Problems Destroy Customer Engagement, Present Opportunities
But all is not lost when problems occur. Companies can take steps to fix their mistakes and recover engagement.
Challenge for Universities: Differentiating Their Identities
For universities to survive in the coming decades, they'll have to differentiate their institutions from the pack.
Question for Candidates: Who Creates Good Jobs?
Hopefully, the presidential candidates will spend most of their time talking about where good jobs come from.
Americans Agree: U.S. Must Develop Its Workplace Talent
Though politically polarized, Americans find consensus on the need for the U.S. to invest in the talent of its workforce.
Quantitative Customer Experience Metrics Aren't Enough
By itself, no customer experience technology platform can provide deep insights into why customers do what they do.
The Psychology of Entrepreneurs Drives Business Outcomes
The success of business builders is rooted in their innate talents, research finds.
What Drives Entrepreneurial Success?
Gallup's study of U.S. entrepreneurs found that high levels of entrepreneurial talent increase one's odds of business success.
Singapore at 50: Population Pressure and the War for Talent
As the highly successful city-state reaches the half-century mark, it faces intense competition with regional megacities for talent.
Lure of Government Jobs for Saudis
Only 17% of unemployed Saudis would opt for private-sector employment, compared with 81% who prefer government jobs.
Given a Choice, Saudis Prefer Government Jobs
Between potentially earning better pay in the private sector and job security in the government sector, Saudis choose the latter.
It's Hard to Differentiate One Higher Ed Brand From Another
Higher education leaders must rethink their schools' purpose, brand and culture -- and establish unique values focused on outcomes.
An Organization's Identity Has to Inspire Customers
When a company's employees aren't aligned with its organizational identity, the result is unhappy customers.
A Company's Purpose Has to Be a Lot More Than Words
Business leaders face an ongoing challenge to make their company's purpose real -- and the hard work starts with their employees.
Indians Are Optimistic, but Business Challenges Persist
The country is enjoying robust economic growth, but creating a more business-friendly environment nationally still poses concerns.