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Are Traditional Survey Scales Obsolete?

Are traditional survey scales outdated? Should researchers switch to emojis or stars? Gallup conducted a survey experiment to find out.

Five Forces That Will Reshape the Future of Healthcare

For health systems, financial recovery hinges on five strategic elements. Learn more now.

Gallup Vault: Backing Press Freedom Over Government Secrecy

In June 1971, after The New York Times published excerpts from a classified report on the Vietnam War, the so-called Pentagon Papers, the majority of Americans familiar with the articles approved of them.

Perry vs. Huntsman on Evolution

Republican Presidential candidate Jon Huntsman tweeted on Thursday "To be clear. I believe in evolution and trust scientists on global warming. Call me crazy." This was no doubt intended to contrast him to Republican Presidential candidate Rick ...

Break the NPS Plateau: Create a Culture of Customer Experience

Financial services firms need to move beyond a customer service-minded approach to creating a culture of customer experience (CCX).

Approval as an Objective Measure of Presidential Performance

The job approval rating continues to provide a valuable way of summarizing a president's performance in a single measure.

Create a Culture That Inspires: Organizational Change, Part 2

Learn more about navigating change -- including the importance of mindset, what happens when organizations don't evolve and how change starts with the individual.

Create Your Hybrid Workplace Strategy With 7 Questions

When employees want to work from home, a generic hybrid model is not the answer.

Do Your Employees Know What Matters Most to Your Customers?

Learn how to become more customer-centric by communicating about and involving employees in customer feedback.

Engaging Employees via CARE Coaching at Alta Resources

Learn about the retention gains that one organization has experienced as a result of its efforts to coach its employees and improve their engagement.
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