Customer Engagement https://www.gallup.com/ http://backend.userland.com/rss Gallup WebTeam Employee commitment to customers continues to rise: 43% feel responsible for quality, up five points since 2024. Yet only 23% say their organization delivers on its promises. Staffing shortages remain the top barrier. https://www.gallup.com/workplace/702329/staffing-eroding-customer-experience.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication https://www.gallup.com/workplace/702329/staffing-eroding-customer-experience.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Mon, 23 Feb 2026 05:01:00 GMT Hope is powerful — and it's what people need most consistently from the leaders in their lives. See what this means for current and future leaders. https://www.gallup.com/workplace/655817/people-need-leaders.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication https://www.gallup.com/workplace/655817/people-need-leaders.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 11 Feb 2025 06:01:00 GMT Most employees aren't proud of the quality of the products and services their organization offers. See how it directly affects customer satisfaction. https://www.gallup.com/workplace/655607/employee-detachment-threatens-customer-satisfaction.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication https://www.gallup.com/workplace/655607/employee-detachment-threatens-customer-satisfaction.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 28 Jan 2025 05:01:00 GMT Customer expectations have changed since the pandemic. See what employees and CHROs say are the biggest obstacles to meeting the new expectations. https://www.gallup.com/workplace/612143/post-pandemic-customer-demanding-harder-employees.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication https://www.gallup.com/workplace/612143/post-pandemic-customer-demanding-harder-employees.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 19 Mar 2024 04:01:00 GMT West Virginia University uses CliftonStrengths to accomplish its unique mission. See how a strengths-based approach drives positive results. https://www.gallup.com/education/547199/west-virginia-university-connects-strengths-students-purpose.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication https://www.gallup.com/education/547199/west-virginia-university-connects-strengths-students-purpose.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 12 Dec 2023 11:00:00 GMT U.S. workers have a favorable view of employee-sponsored wellness initiatives, including mental health days and four-day workweeks. https://www.gallup.com/workplace/513923/american-workers-optimistic-impact-wellness-initiatives.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication https://www.gallup.com/workplace/513923/american-workers-optimistic-impact-wellness-initiatives.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 07 Nov 2023 09:00:00 GMT To achieve enduring customer engagement, strengthen the culture of your organization by enabling and engaging your customer-facing teams. https://www.gallup.com/workplace/505736/drive-customer-retention-don-neglect-culture.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication https://www.gallup.com/workplace/505736/drive-customer-retention-don-neglect-culture.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 18 May 2023 15:00:00 GMT Post-pandemic, the biggest problem for organizations isn't bringing employees back to the office -- it's losing customers. https://www.gallup.com/workplace/505481/customer-quitting-next.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication https://www.gallup.com/workplace/505481/customer-quitting-next.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Wed, 17 May 2023 11:00:00 GMT Customer trust is declining. Address the trust deficit through your mission, human interactions and empowering employees to deliver on your promises. https://www.gallup.com/workplace/470618/reversing-customer-trust-deficit.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication https://www.gallup.com/workplace/470618/reversing-customer-trust-deficit.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Mon, 20 Feb 2023 17:45:00 GMT Customer satisfaction is at near-historic lows. Solve the workplace's biggest problem by following these three steps for customer engagement. https://www.gallup.com/workplace/469775/customer-satisfaction-crisis-solve-strategies.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication https://www.gallup.com/workplace/469775/customer-satisfaction-crisis-solve-strategies.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 09 Feb 2023 20:30:00 GMT