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Customer satisfaction is at near-historic lows. Solve the workplace's biggest problem by following these three steps for customer engagement.

French citizens are more pessimistic about their future now than they have been since 2008, according to Gallup surveys ahead of France's presidential election.

Africans are among the most likely in the world to believe people in their countries can get ahead by working hard, with the 85% of those surveyed in 2013 rivaling scores in more developed parts of the world.

Are your employees reluctant to raise a red flag? Go beyond compliance training to create a culture where they feel safe raising their concerns.

Before the latest fighting, Libyans' lives were already getting worse, with record-low numbers thriving and record-high numbers reporting that they lacked money for food or shelter over the past year.

Gallup's Regional Director for the World Poll in French-speaking Africa, Magali Rheault, shares her thoughts on the issues facing women in Africa.

Learn what Gallup research says about leading with compassion through disruption.

Dr. Tina Opie joins the podcast to talk about where ideas about professionalism originate, what organizations miss when they let conformity to these norms take place, and where they should put their focus instead.

Customer centricity benefits more than just the customer. Learn how delivering on a clear brand promise improves the employee experience.

Marc Morial, president of the National Urban League and former mayor of New Orleans, joins the podcast to discuss what he views as the top priority to address racial disparities and what gives him hope for the future of equity.