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Consulting Expertise

Employee Engagement & Experience

Positive work experiences rarely happen by chance -- they are the product of purposeful leadership.

Designing and executing an effective employee experience strategy isn't easy -- but it is worth it. It's what drives your key outcomes and promotes employee wellbeing. But it takes more than just an annual employee engagement survey to implement.

Why the Employee Experience Matters

Your Employees Don't Just Want a Job -- They Want an Opportunity to Thrive

The statistics make it clear that most organizations aren't meeting their employees' needs.

41%

of employees are stressed

34%

of employees are thriving in their overall wellbeing

1 in 5

employees are lonely

Half

of all employees are watching for or actively seeking a new job

1 in 4

employees experience burnout either "very often" or "always."

Explore all of our latest employee and workplace data.

Why does it matter?

Your employees animate the mission and purpose of your organization. As your employees go, so does your business.

When leaders prioritize their employees' engagement at each touchpoint, they empower them to thrive -- which is great for employees and great for business.

What We Believe

Engagement Enhances the Employee Experience

Over half of employees are either watching for or actively seeking a new job.

Why?

Their experience at work is lackluster. They want better personal wellbeing, more development, better management and the opportunity to do what they do best every day.

Organizations are missing on these basics of the employee experience -- and it's holding employee engagement back.

Engaged employees are not just a "nice to have." According to Gallup's latest Q12® meta-analysis, there is a direct correlation between engagement at work and organizational outcomes.

Happy children running outside of school
KinderCare
How KinderCare took a people-focused approach to re-center their unique mission.

Organizations with highly engaged employees see differences in:

17%
Higher Productivity
21%
Higher Profitability
41%
Lower Absenteeism
24%
Lower Turnover*

*In high-turnover organizations

The difference between employee engagement and employee experience is simple: Your employees' engagement (or enthusiasm about/involvement in their work) is a direct response to their experience at work. How organizations design and curate their employees' experiences determines how engaged their employees will be.

The best organizations know this and are constantly looking to enhance the employee experience to improve employee engagement.

Our Approach

Level Up Your Employee Experience

Measuring your employees' engagement level with a Q12 survey isn't the endgame -- it's all the moments before and after that truly matter.

Which means each touchpoint -- hiring, onboarding, performance reviews, developmental conversations -- is an opportunity to add to or detract from their engagement.

Graphic of a green arrow pointing to the right representing the path of employee experience with six touchpoints. The touchpoints are: 1. Attract, 2. Hire, 3. Onboard, 4. Perform, 5. Develop, 6. Exit.

Your employees' engagement levels should inform the way you think about your employee experience strategy.

Key Employee Touchpoints

Our employee engagement research shows that there are basic employee needs that must be met in order to promote engagement.

We'll help you create opportunities for your employees to thrive at each step of their journey by infusing every touchpoint with purpose.

1Talent Attraction

What engaged employees say:

"The mission or purpose of my company makes me feel my job is important."

Prospective employees notice when your culture delivers on its promise to your current employees. Highly engaged employees attract engaged employees.

2Hiring

What engaged employees say:

"I have the opportunity to do what I do best every day."

Hiring for talent and role fit, rather than just experience or credentials, creates a path for employees to develop and thrive.

Learn More about our Hiring Analytics

3Onboarding

What engaged employees say:

"I know what is expected of me at work."

Onboarding is your chance to clearly communicate the micro and macro expectations of your organization's culture and how each employee's role drives the company's brand promise.

4Performance

What engaged employees say:

"In the last six months, someone at work has talked to me about my progress."

Ongoing conversations and coaching from a manager let employees know if they're on track and provide the feedback they need to improve.

5Development

What engaged employees say:

"There is someone at work who encourages my development."

High-achieving employees continuously seek purpose and development -- and highly productive organizations invest in their employees via ongoing development.

Learn More about our 360 and leadership development approach.

6Exit

What actively disengaged employees say:

"My organization doesn't develop my skills, the workplace culture isn't great, and my manager doesn't care about me."

Purposeful exit surveys are a valuable tool to hone your employee experience strategy and continuously improve.

Your organization is unique -- your employee experience strategy should be too. An effective strategy is one that reflects your company purpose, workplace culture and employer branding.

What to Expect

Our Framework for Improving Employee Engagement

Gallup knows that employee engagement is bigger than a one-time Q12 survey; it's about creating a better employee experience. That's why we don't just hand you a map -- we're with you on the journey.

Consulting

We'll talk through your challenges and opportunities and create a plan unique to your organization. We equip your teams and leaders with the data and insights you need to know. And it doesn't end there -- we're here for ongoing conversations and planning to achieve the outcomes you want to see.

Technology & Surveys

We'll make sure you have the tools to measure engagement with our Q12 survey and implement positive change within our Gallup Access platform. We make managing your employee engagement data easy so that your leaders and managers can keep their finger on the pulse of your employee experience.

Learning

We equip your most influential employees with the knowledge and empowerment they need to follow through. That means creating engagement champions and managers who know how to lead great teams.

Your goals and purpose will remain at the center as we partner with you. You'll have regular touchpoints with Gallup experts, access to our latest workplace insights and management strategies so you can create a workplace where employees thrive and contribute to organizational success.

Client Stories

What Matters Most to You Matters to Us

See how Gallup helps organizations create thriving workplaces.

See More Success Stories from clients
Happy children running outside of school
KinderCare
How KinderCare took a people-focused approach to re-center their unique mission.
A man and a woman walking outside the NFU Mutual campus
NFU Mutual
Why, despite achieving world-class engagement levels, leaders at NFU Mutual are never complacent.
A group of office workers coming together for a high five
Ownership Works
How Ownership Works reimagined building trust and alignment between employees and leaders.

Contact Us

Contact us to learn more about engagement solutions as unique as your organization.

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