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Consulting Expertise

Employee Experience

With the right employee experience strategy, you can boost your ability to attract, engage and develop high-performing employees.

Gallup's Employee Experience Practice helps you align your employees' experiences with your company's purpose, brand and culture, so every interaction they have with you is authentic and sustainable -- inspiring employee commitment and improving your company's performance.

What Is the Employee Experience?

The employee experience is the journey an employee takes with your organization. It includes every interaction that happens along the employee life cycle, plus the experiences that involve an employee's role, workspace, manager and wellbeing.

Overview

Focus on human experiences over processes.

Most talent management strategies default to process improvement and transactional care of people.

But we emphasize the use of human behavior insights to bring out the best in people and truly optimize your business performance through talent.

To show the difference, here are three employee experience examples:

Easy Hiring Process vs. True Job Fit
A new employee might be happy about a quick and smooth hiring process. But getting hired by a company that understands what you do best and then selects you for a role where you have the natural talent -- it's an experience that boosts confidence and success.

Knowing the Mission vs. Connecting With the Mission
An employee might be able to recite your company's mission. But when they understand their contribution to your mission, they work with a purpose, and it becomes an experience that supports their engagement over time.

Nice Manager vs. Great Coach
When an employee has a nice manager, it's a bonus. But when they have a great manager -- one who cares for them and knows how to coach them -- it's an experience that enhances productivity and passion.

By focusing on experiences over processes, we help you create moments that are intuitive and adaptable around what matters most to people and your business goals. Then, we help you develop processes and structures that lead to talent optimization.

Our approach to the employee experience is backed by:

  • Long-term research expertise on behavioral economics
  • Database of organizational structures, roles and employee sentiments of over 500 world-class organizations
  • Expansive workplace data and predictive analytics

Employees are consumers of the workplace:

No. 1
The No. 1 reason people change jobs today is "career growth opportunities."

12%
Only 12% of employees strongly agree that their organization does a great job of onboarding.

2 in 10
Only 2 in 10 employees strongly agree that their performance is managed in a way that motivates them to do outstanding work.

Our Framework

Gallup's Employee Experience Framework

Our framework helps you design an employee experience that maximizes individual and team performance at each stage of the employee life cycle. Your employee experience becomes powerful when it is:

  • consistent throughout the seven critical stages of the employee life cycle
  • aligned with your organization's purpose, brand and culture
  • supported by strategic workforce planning
Diagram showing framework
Solutions

Optimize each stage of your employee life cycle.

When you partner with us, we'll conduct an audit of your employee life cycle and talent optimization strategies to identify your blind spots along with your best practices.

Our featured solutions include:

Make your employee experience a competitive advantage.

Get in touch to learn more about how we can partner with you.

  

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