Leadership

Opinion
by Valerie J. Calderon and Daniela Yu

Engaged and hopeful students fare better in school and in life.

Managers need to have more frequent, ongoing conversations with employees. But too many managers aren't up to the task.

City governments battling everything from falling revenues to rising citizen demands should view every employee as a key to success.

Opinion
by Tim Hodges

On the eve of National Teacher Day, few teachers say they have received recent praise and recognition -- a problem that persists but can be fixed.

by Jim Harter

Two forces have disrupted what is traditionally called "performance management" -- changing it to "performance development."

by Jim Clifton

Great cultures are loaded with star team leaders who create new customers.

Learn how to optimize employee performance at your organization.

Opinion
by Ed O'Boyle

It's important for business leaders to understand why so many people rallied to the passenger's side.

by Ed O'Boyle and Jim Harter

Winners of Gallup's Great Workplace Award, now in its 11th year, achieve performance excellence through their cultures of engagement.

by Jim Clifton and John Hope Bryant

Are students getting the opportunity to match their aspirations with the experience they need to boom America's economy?

Customer centricity is crucial for effective problem resolution -- and engaged workers can help leaders get there.

To turn customer problems into engagement opportunities, companies need efficiency, empathy and ease.

Customers who love a brand are more sensitive to how that company resolves problems -- for better or worse.

As debates about immigration intensify, there's a major factor to consider: Many entrepreneurial migrants are job creators.

by Jake Herway and Jeremy Pietrocini

Practicing engagement every day allows teams to accomplish more, be more efficient and have better outcomes in their everyday work. This directly improves sales and customer engagement, among other measures.

Finding out what workers want most in a job and an organization can help companies improve attraction and recruitment strategies.

When companies handle problems effectively, they can end up with higher customer engagement than before the problems occurred.

What do workers want most in a job and a company? The answer can help companies improve attraction and recruitment strategies.

by Jonathan Rothwell

Globalization has become a scapegoat for rising inequality and weak economic performance, but the evidence for this is weaker than commonly believed.