Business Journal

Aggressive channel expansion does not enhance engagement. Satisfying customers in every channel interaction does.

When companies consistently talk about strengths concepts, employees use their strengths more often.

Organizations need to do more to make leadership a reality for women who have the talent and ambition to fill those roles.

The best companies make a strategic choice to engage customers or satisfy them -- or both.

Malaysian banks are doomed to stagnant growth if they fail to appeal to millennial consumers.

Income is important, but women want more out of a job. They'll shop around for a role that best fits them and their lives.

Communities that invest in bike paths, parks, walkability and public transit have more success in key aspects of well-being.

Banks in Thailand are struggling to engage customers -- especially millennials -- amid rapid economic and technological changes.

When it comes to getting the most out of employees' strengths and unlocking their potential, managers play an essential role.

One factor has the greatest influence on women's decision to stay in the workforce or leave: children.

When leaders make strengths-based development a priority, their companies make larger, faster strides toward strengths outcomes.

Employees across generations have a shared need for clear expectations in the workplace.

B2Bs need a sales strategy that is advisory, is tailored to each customer and provides valuable insights through analytics.

A Gallup study proves the business benefits of strengths-based development for employees.

A contradiction among millennials: This generation is extremely digitally connected, yet unattached to institutions and employers.

A significant part of any company's identity is its culture, which has five significant drivers.

There's a gap between stated company cultures that leaders envision and the culture employees experience.

The Ritz-Carlton is a model for colleges and universities -- but not in the way you think.

Most new teachers are millennials. But few public school superintendents think their districts understand this generation's workplace needs.

Leaders need to engage millennials right now to seize a well-being opportunity for their organizations.