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Few people know more about leadership in crisis than Lieutenant General Russel Honoré, who headed the U.S. military’s response to Hurricane Katrina. In this interview, he offers well-tested, blunt advice for executives facing a bad situation -- ...

In their efforts to cut costs, companies in gasoline retailing -- and plenty of other industries -- are minimizing human interaction. But in doing so, they're undermining a major competitive advantage: the personal touch. Does this self-service ...

Measured by the statement "I have a best friend at work," this element has proven to be incredibly controversial to executives. But those business leaders who think friendships are none of their business don't understand human nature, according ...

In their desire to conquer new markets, companies often alter or expand their brand promises and change their product offerings. But when doing so, marketers must address a vitally important matter: What should companies do about their current ...

What's the first thing you would do if you suddenly received a $1 million prize or inheritance? What if it were $100 million? Relatively few Americans would race out and make a luxury purchase. Most would pay off debts, build savings, or make a ...

With the recent explosion of high-tech consumer products, Americans are confronted with options that they never even dreamed of a few decades ago. While the novelty of some of these tech products may be what initially attracted buyers, it ...

Bain & Company's Frederick Reichheld has argued that there's a single, magic question that business leaders should ask their customers in order to grow. His viewpoint has won many converts, but John H. Fleming, a Gallup principal, definitely ...

A recent Gallup Youth Survey asked teenagers what they think about the amount of freedom that today's teens have and who impinges on that freedom.

Most companies face barriers that prevent them from fully engaging customers and employees. This article explores the root causes of these barriers. It shows how to permanently remove them to clear a path to greater engagement.

That's just one of the myths that decrease the effectiveness of your sales force. The fact is, top performers are no taller, no thinner, and no more attractive than average reps. And those great salespeople don't necessarily have a better ...