Customer Engagement

Parent engagement is vital for school success, yet only a third of parents have ever participated in parent surveys or research.

Customers in China most want financial advice from banks. Digital expansion is not the solution to engaging customers.

B2B Customer Centricity

How to Drive Analytics-Based Sales

Banks should implement five strategies to deliver seamless channel experiences for customers.

Customer engagement strategies should be well-rounded -- but ultimately revolve around providing perfect channel experiences.

Top-quartile business units have 50% higher revenue/sales than those in the bottom quartile.

Aggressive channel expansion does not enhance engagement. Satisfying customers in every channel interaction does.

Insights to Improve Customer Engagement

The best companies make a strategic choice to engage customers or satisfy them -- or both.

Malaysian banks are doomed to stagnant growth if they fail to appeal to millennial consumers.

Only 28% of Malaysian banking customers are fully engaged

61% ของลูกค้าธนาคารรู้สึกเฉยๆกับธนาคารหลักที่พวกเขาใช้บริการอยู่

61% of Thai banking customers are indifferent to their primary bank

Banks in Thailand are struggling to engage customers -- especially millennials -- amid rapid economic and technological changes.

B2Bs need a sales strategy that is advisory, is tailored to each customer and provides valuable insights through analytics.

A Gallup study proves the business benefits of strengths-based development for employees.

The relationship between B2C customer engagement and organizational outcomes

The Ritz-Carlton is a model for colleges and universities -- but not in the way you think.

With just 29% of customers fully engaged, B2Bs won't expand existing accounts unless they focus on the key drivers of growth.