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Arthur Brooks, Ph.D. is professor of the practice of public leadership at the Harvard Kennedy School and Arthur C. Patterson faculty fellow at the Harvard Business School.

Disengaged suppliers damage businesses visibly and invisibly, while engaged ones help customers more than they may realize.

Americans have increasingly abandoned traditional values norms and are increasingly critical of major societal institutions, raising questions about the future.

The perceived value of education varies widely across 31 African countries Gallup surveyed in 2013. Asked to choose one of four factors most important for success, 73% select education in Botswana versus 13% in Ivory Coast.

Research shows that coping with adversity can be a necessary leadership experience. Learn how to turn adversity into a leadership advantage.

Discover which languages are supported for the CliftonStrengths® assessment and reports — including Top 5 and CliftonStrengths 34.

What makes a great leader? In the latest Leading With Strengths interview, John Hope Bryant shares how his Strategic, Learner and Activator helped transform trauma into a movement — one that has directed more than $5 billion into underserved ...

Customer satisfaction is at near-historic lows. Solve the workplace's biggest problem by following these three steps for customer engagement.

French citizens are more pessimistic about their future now than they have been since 2008, according to Gallup surveys ahead of France's presidential election.

Africans are among the most likely in the world to believe people in their countries can get ahead by working hard, with the 85% of those surveyed in 2013 rivaling scores in more developed parts of the world.