Employee commitment to customers continues to rise: 43% feel responsible for quality, up five points since 2024. Yet only 23% say their organization delivers on its promises. Staffing shortages remain the top barrier.

Americans remain stuck in a confidence rut, with average trust in national institutions below 30% for the fifth straight year.

More Americans expect positive than negative momentum in the stock market, overall economic growth and interest rates, but their outlook for unemployment and inflation is negative.

Fewer than half (49%) of Americans can afford needed care and medications, a five-year low. Younger, older and adults with chronic conditions are hit hardest.

Businesses with formal plans and RFP experience are more likely to report growth, but many owners lack plans or awareness of procurement pathways.

Most Americans still personally believe in the American Dream and consider it worth striving for, but fewer believe the country is delivering on it.

The slight majority of Americans say they are worse off than four years ago, while their assessments of the U.S. economy are subpar and inflation remains a key concern.

Two years after expressing record pessimism about the U.S. illegal drug problem, Americans are the most optimistic they have been in a quarter century.

Canadian approval of U.S. leadership has dropped to its lowest level since President Donald Trump's first term amid strained U.S.-Canada relations.

Two-thirds of Americans say gas prices are causing financial hardship, with nearly six in 10 driving less and close to half altering summer travel plans.