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35% of U.S. Managers Are Engaged in Their Jobs

Distributors aren't really employees. Nor are they customers -- they're more like partners. Gallup has found that companies can get the most out of these crucial relationships. Here's how.

Executives cannot legislate a high-performing culture with just mission statements. Engagement must grow organically, one workgroup at a time, according to the authors of Human Sigma: Managing the Employee-Customer Encounter.

HumanSigma, like its namesake Six Sigma, is concerned with reducing variability and improving performance. But, although Six Sigma has focused on variability in processes, systems, and output quality, HumanSigma focuses instead on reducing variability and improving the human aspects of organizational performance to drive positive financial outcomes.