"My approach to conversations isn't, "How can I make a sale?" but instead, "How can I help this organization create a better workplace?" I get to live out our mission of changing the world every day -- I love ending my day knowing I'm making a difference."
Q: What do you do at Gallup?
A: Put simply, I help organizations create exceptional workplaces.
I partner with a variety of clients, including churches, technology firms, manufacturing organizations and even nonprofits. One of my current clients is a smaller-sized oil and gas company that has seen a big financial gain in the market lately. We recently facilitated a culture audit at their headquarters -- I met their associates, took part in the kickoff presentation and led interviews of their stakeholders, including their executive team. We also conducted focus groups with employees across the organization to really dive into what's great about their company and learn what needed to change.
Q: What's a typical day like?
A: Every day brings different activities! I usually come into the office three to four times a week and start my day by reviewing my calendar and sorting through email. I typically have one or two meetings with a prospect (usually an HR or executive leader) who wants to know more about employee engagement or CliftonStrengths®. These are some of my favorite calls because I love learning about their business and introducing them to what a partnership with Gallup could look like. I studied entrepreneurship in college, and one of my passions is understanding businesses and how they work. When I get into those first meetings with clients and learn more about their company and what they do, I get so energized. It's definitely one of my favorite parts of my job.
In addition to prospect calls, I spend part of my day talking with current clients. Sometimes it's to discuss an upcoming launch, or it may be to go over the results of a survey. Another part of my day may involve sitting in on executive briefing sessions. These are fun to join because I learn so much from how our consultants interpret our clients' data and what recommendations they provide. And while all this is going on, I'm also getting leads! Part of my daily routine is responding to those leads, setting up meetings, doing targeted outreach and working on proposals. Every day is different, and truthfully, that's one thing I love most about my role -- no one day is ever going to be the same as the next.
Q: How do you live out Gallup's mission?
A: At Gallup, everything we do has been tested and is rooted in research. I know that what I'm working on with clients will genuinely make a difference within their teams, their organization and their lives. My approach to conversations isn't, "How can I make a sale?" but instead, "How can I help this organization create a better workplace?" I get to live out our mission of changing the world every day -- I love ending my day knowing I'm making a difference.
Q: What are some of the things that you attribute to your success at Gallup?
A: The people here have been instrumental to my success. There's almost an expectation that you sit in on people's calls and learn from everyone when you start. I've developed my own sales style by listening and watching others, taking in what I've learned, and creating my own unique approach. If I have a question about a client or project, I've always felt empowered and encouraged to reach out to team members -- and in what can feel like a competitive environment at other organizations, I've only felt support here at Gallup.
Q: What's been a career highlight for you?
A: Oh, man! This is hard -- there've been quite a few. One was winning a deal that spanned a six-month pursuit. What seemed like it was going to be an easy sell ended up being the opposite, but I stayed persistent and kept with it, checking in with the prospect, learning more about their needs and adjusting our proposals to ensure we were truly helping them at every turn. When we finally signed off on the deal, it was so exciting. My entire team was thrilled. They cheered me on in the hallways and we went out for a happy hour after work. I felt so supported and celebrated -- it was one of my best days at Gallup.
Q: What's learning like at Gallup?
A: Learning is such a big part of Gallup's culture. There are so many growth opportunities, ranging from standard courses to on-the-job and in-the-moment live opportunities. One of my favorite learnings was going through our Gallup Global Strengths Coach course. It was incredible to learn more about our coaching program and the impact it has on people and teams. Taking opportunities to learn more about what we do has made me not only grow in my role but has helped me become a better adviser to clients.
Q: What's your favorite thing about Gallup?
A: My favorite thing is our mission and knowing that we're working toward something greater than just helping a company make money. We're making a positive impact on all of our clients -- not just on their businesses but on the people within those businesses. A close second is the people. The people I've met at Gallup are people I would consider genuine friends inside and outside of work.
Q: How do your CliftonStrengths show up in life?
A: During onboarding, I went through a CliftonStrengths Discovery course to help me understand my strengths and how I can leverage them in my role. I felt like a whole new world opened up as I explored how to develop my strengths and best collaborate with others. I lead with Futuristic, which plays a big part in my work with clients. I love helping them envision what could be. I also have high Competition, and use that talent to drive me to accomplish more. Finally, my Adaptability comes out strong, too -- you never know what's going to happen in a pursuit, and it's helpful to be able to pivot quickly.
Q: When you're not working, where can we find you?
A: I love being outdoors, and a lot of what I do outside of work revolves around being outside. Activities like golf, fishing, hanging out at the lake and wakeboarding are some of my favorite hobbies.
Q: What's your best piece of advice for applicants?
A: Spend some time on our website before you apply or before your interview. Learning more about Gallup was one thing that helped me understand who Gallup is and what we offer, so I knew I was making the right career choice. I'd also recommend thinking about good questions to ask to get an understanding of the organization. Don't be afraid to ask more about us in the interview so you have a clear picture of the job and what you need to do to be successful here. Finally, be yourself -- we genuinely want to get to know you.
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