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Managers who have better conversations have stronger teams.

Enroll your frontline supervisors in Conversations That Matter, Gallup's manager training with practical, research-backed techniques that promote focused, accountable and high-performing teams.

Course Details

Course Name
Conversations That Matter
FormatThis instructor-led learning is available in these formats:
  • four one-hour virtual sessions
  • one three-and-a-half-hour virtual or in-person session
  • None
  • Meaningful Conversations
  • Quick Connects
  • Creating Accountability
  • Team Huddles
  • Conversations That Matter Companion Guide
About the Course

Fast, Effective Communication Techniques for Managers on the Go

Managers need to accomplish a lot in a short amount of time, which makes each interaction with employees vitally important. That's why Conversations That Matter reveals how to make the most out of each interaction.

Perfect for frontline supervisors, team leads and shift managers in healthcare, retail, manufacturing, supply chain, call centers and fintech, this manager training course teaches managers to:

  • learn how to have an effective conversation to improve performance and partnerships

  • understand what employees need in order to do their best work and hold themselves accountable

  • thrive in a fast-paced environment where impromptu conversations are the norm

Collage of Workers

Engage and Retain Team Members With Easy-to-Use Conversational Tools


of global employees are either actively or passively job seeking

Issues like burnout, disengagement and retention perplex many frontline managers who want to solve these problems but feel powerless to do so.

The practical tools in this manager training course equip frontline supervisors to address topics that can motivate employees to stay with their team.

Seamless Integration Into a Manager’s Daily Life

A doctor and a nurse looking at a screen together

Many managers don’t have bandwidth to spare on complicated methods, which is why we made the tools in this manager training easy to understand and apply. Conversations That Matter gives even the busiest managers a pathway to development that doesn’t overburden them.

Convince My Bossabout our offerings

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What Managers Will Learn in This Course

By attending this manager training course, supervisors will learn:

  • what meaningful conversations are and how to use them
  • how to focus on each employee’s unique talents
  • how they can be more intentional and effective in their conversations with their employees
  • the importance of creating accountability for themself and their team
  • techniques to have effective team huddle conversations

Two Ways for Busy Participants to Attend This Management Training

Half-Day Session

  • instructor led
  • in-person or virtual
  • one three-and-a-half-hour session

Divided Sessions

  • instructor led
  • virtual
  • four one-hour sessions
Contact Us

Let’s Talk About Conversations That Matter

Are you ready to sign your managers up for this course? Or do you have questions you’d like to ask? Fill out the form below, and we’ll contact you by email or phone.

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