3 Best Practices for Every Manager Learning Program

Jim Harter, Ph.D., is Chief Scientist of Workplace Management and Wellbeing for Gallup’s workplace management practice. He is a coauthor of the New York Times bestseller 12: The Elements of Great Managing, an exploration of the 12 crucial elements for creating and harnessing employee engagement. Dr. Harter’s book, the New York Times and Wall Street Journal bestseller, Wellbeing: The Five Essential Elements, is based on a global study of what differentiates people who are thriving from those who are not. His research is featured in First, Break All the Rules, and he contributed the foreword to Gallup’s new edition of this groundbreaking bestseller.

Tiffany Kinloch is the Director of Product at Gallup. She leads a cross-functional team in developing and executing the growth strategy and plan for products around Gallup’s analytics, advice and learning. Tiffany has worked with Gallup clients on strategies to increase individual and organizational performance using strengths-based, engagement-focused and performance-oriented approaches. As a Gallup-Certified Strengths Coach, she is passionate about helping clients build on the individual potential of their teams, develop managers, elevate team performance and harness organizations’ ability to drive change.