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Learn how to embrace a human-centric strategy that empowers employees to make true connections with customers and enhances the employee experience.
Restaurant and retail managers don't often have time for deep coaching conversations. A strengths-based approach works well when time is short.
Learn tips to safeguard your customer experience and foster organizational agility as AI creeps into the realm of customer service and B2B interactions.
Learn why understanding your customers' feelings is a competitive advantage and how to build a culture that keeps them happy.
Learn how to create brand promises that your B2B company can actually stand behind, and increase your customer engagement as a result.
Learn how restaurant leaders can achieve growth in today's competitive food service industry.
Learn how to develop a culture where your employees believe in company values and perform better as a result.
Insights to Improve Customer Engagement
Learn why customers respond to a defined set of company values and how to ask them for feedback to improve your culture.
Learn why it's so important for restaurants to deliver a consistent, engaging experience at every location, on every channel, every day, for every customer.
Learn how B2B sales leaders can become trusted advisers to their customers -- and why it's so important to have that type of partnership.
71% of millennials are either not engaged or actively disengaged at work
Gain an edge in the competitive restaurant industry by engaging your restaurant employees -- they'll tell the world to dine at your establishment.
Learn about the critical role of field support employees in restaurants and how they can better align purpose, brand and culture.
Learn about the importance of building a strong culture at the corporate office that will permeate every restaurant you run.
Learn why B2B companies need to go beyond web surveys to truly understand their customer relationships.
How well do you work with your suppliers and vendors? Learn strategies from The Golden Thread to improve these vital business relationships.
What's your restaurant's competitive advantage? Discover how the "The Golden Thread" can help you find profit where it's notoriously hard to find.
Learn how to harness the power of predictive analytics to solve your B2B company's growth problems.