Explore Gallup's research.
Focusing on account managers and fostering their teams' customer centricity can lead to the growth leaders seek.
Learn how a best-in-class customer feedback program can help rebuild relationships even after negative experiences.
Learn what tech companies can do to overcome disruptions and increase customer engagement through trust.
Learn how your matrixed company's productivity will increase when you train your engagement managers to manage people, too.
Learn how to embrace a human-centric strategy that empowers employees to make true connections with customers and enhances the employee experience.
It's the Manager gives CHROs and CEOs step-by-step instructions on how to create a culture of development within their organization. Gallup has learned that development is the most important part of a job for millennials, Gen Z and the workforce of the future. It's the Manager helps managers get the training and tools they need to become successful managers.
To attract and hire top talent companies need to not only create a workplace tailored to today's workforce, but train and develop managers that will deliver on the company's brand promise from the job interview, to onboarding, to development and through the exit interview.
To be a better manager you first must stop acting like a boss and start thinking like a coach. Learn to become the kind of manager who focuses on developing the people in today's workforce.
It's the Manager equips your managers with 52 of Gallup's greatest discoveries from decades of research into the science of management.
"It's the Manager" gives human resource leaders access to Gallup's platform where managers can do surveys, developmental reviews, check the strengths and engagement of their employees and further their manager development and training.
Learn why understanding your customers' feelings is a competitive advantage and how to build a culture that keeps them happy.
Learn how to create brand promises that your B2B company can actually stand behind, and increase your customer engagement as a result.
Learn how restaurant leaders can achieve growth in today's competitive food service industry.
Learn why it's so important for restaurants to deliver a consistent, engaging experience at every location, on every channel.
Learn how B2B sales leaders can become trusted advisers to their customers -- and why it's so important to have that type of partnership.
Gain an edge in the competitive restaurant industry by engaging your restaurant employees -- they'll tell the world to dine at your establishment.
Learn about the critical role of field support employees in restaurants and how they can better align purpose, brand and culture.
Learn about the importance of building a strong culture at the corporate office that will permeate every restaurant you run.
Learn why B2B companies need to go beyond web surveys to truly understand their customer relationships.
How well do you work with your suppliers and vendors? Learn strategies from The Golden Thread to improve these vital business relationships.