Employee Engagement & Experience
Positive work experiences rarely happen by chance — they are the product of purposeful leadership.
Designing and executing an effective employee experience strategy isn't easy — but it is worth it. It's what drives your key outcomes and promotes employee wellbeing. But it takes more than just an annual employee engagement survey to implement.
Your Employees Don't Just Want a Job — They Want an Opportunity to Thrive
The statistics make it clear that most organizations aren't meeting their employees' needs.
of employees are stressed
of employees are thriving in their overall wellbeing
employees are lonely
of all employees are watching for or actively seeking a new job
employees experience burnout either "very often" or "always."
Why does it matter?
Your employees animate the mission and purpose of your organization. As your employees go, so does your business.
When leaders prioritize their employees' engagement at each touchpoint, they empower them to thrive — which is great for employees and great for business.
Engagement Enhances the Employee Experience
Over half of employees are either watching for or actively seeking a new job.
Why?
Their experience at work is lackluster. They want better personal wellbeing, more development, better management and the opportunity to do what they do best every day.
Organizations are missing on these basics of the employee experience — and it's holding employee engagement back.
Engaged employees are not just a "nice to have." According to Gallup's latest Q12® meta-analysis, there is a direct correlation between engagement at work and organizational outcomes.
Organizations with highly engaged employees see differences in:
*In high-turnover organizations
The difference between employee engagement and employee experience is simple: Your employees' engagement (or enthusiasm about/involvement in their work) is a direct response to their experience at work. How organizations design and curate their employees' experiences determines how engaged their employees will be.
The best organizations know this and are constantly looking to enhance the employee experience to improve employee engagement.
Level Up Your Employee Experience
Measuring your employees' engagement level with a Q12 survey isn't the endgame — it's all the moments before and after that truly matter.
Which means each touchpoint — hiring, onboarding, performance reviews, developmental conversations — is an opportunity to add to or detract from their engagement.
Your employees' engagement levels should inform the way you think about your employee experience strategy.
Key Employee Touchpoints
Our employee engagement research shows that there are basic employee needs that must be met in order to promote engagement.
We'll help you create opportunities for your employees to thrive at each step of their journey by infusing every touchpoint with purpose.
1. Talent Attraction
1Talent Attraction
What engaged employees say:
"The mission or purpose of my company makes me feel my job is important."
Prospective employees notice when your culture delivers on its promise to your current employees. Highly engaged employees attract engaged employees.
2. Hiring
2Hiring
What engaged employees say:
"I have the opportunity to do what I do best every day."
Hiring for talent and role fit, rather than just experience or credentials, creates a path for employees to develop and thrive.
3. Onboarding
3Onboarding
What engaged employees say:
"I know what is expected of me at work."
Onboarding is your chance to clearly communicate the micro and macro expectations of your organization's culture and how each employee's role drives the company's brand promise.
4. Performance
4Performance
What engaged employees say:
"In the last six months, someone at work has talked to me about my progress."
Ongoing conversations and coaching from a manager let employees know if they're on track and provide the feedback they need to improve.
5. Development
5Development
What engaged employees say:
"There is someone at work who encourages my development."
High-achieving employees continuously seek purpose and development — and highly productive organizations invest in their employees via ongoing development.
6. Exit
6Exit
What actively disengaged employees say:
"My organization doesn't develop my skills, the workplace culture isn't great, and my manager doesn't care about me."
Purposeful exit surveys are a valuable tool to hone your employee experience strategy and continuously improve.
Your organization is unique — your employee experience strategy should be too. An effective strategy is one that reflects your company purpose, workplace culture and employer branding.
Our Framework for Improving Employee Engagement
Gallup knows that employee engagement is bigger than a one-time Q12 survey; it's about creating a better employee experience. That's why we don't just hand you a map — we're with you on the journey.
Consulting
We'll talk through your challenges and opportunities and create a plan unique to your organization. We equip your teams and leaders with the data and insights you need to know. And it doesn't end there — we're here for ongoing conversations and planning to achieve the outcomes you want to see.
Technology & Surveys
We'll make sure you have the tools to measure engagement with our Q12 survey and implement positive change within our Gallup Access platform. We make managing your employee engagement data easy so that your leaders and managers can keep their finger on the pulse of your employee experience.
Learning
We equip your most influential employees with the knowledge and empowerment they need to follow through. That means creating engagement champions and managers who know how to lead great teams.
Your goals and purpose will remain at the center as we partner with you. You'll have regular touchpoints with Gallup experts, access to our latest workplace insights and management strategies so you can create a workplace where employees thrive and contribute to organizational success.
What Matters Most to You Matters to Us
See how Gallup helps organizations create thriving workplaces.
See More Success Stories
Contact Us
Contact us to learn more about engagement solutions as unique as your organization.