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How to Prepare for Coaching Others, With Dean Jones

How to Prepare for Coaching Others, With Dean Jones

Webcast Details

  • Gallup Called to Coach Webcast Series
  • Season 5, Episode 15
  • Listen as Dean Jones shares what you need to do as you prepare to coach others, and how to maximize your coaching conversations.

On a recent Called to Coach, we spoke with Gallup's Talent Development Architect, Dean Jones.


  • Price change -- increasing the price of Top 5 on May 12, protect pricing for certified coaches
  • Codes are benefit of certification
  • Why -- haven't changed prices in 2 years, making future investments
  • Special price for certified coaches on digital kits
  • Thinking about the future, and how we continually support coaches
  • One angle: best place in the world to understand talent and strengths, world-class coaching
  • Facebook posts -- combo of strengths, how to approach, insights to share, helping people accept talent themes


  • Be prepared
  • Listen
  • Ask great questions
  • Reserve judgment
  • Let the conversation unfold

How to Prepare

  • Read definitions
  • Unpack definitions -- make lists
  • Read insight cards
  • Lay out cards in front of you
  • Preparing to listen -- not speak
  • Preparing for recognition -- seeing talents arise in that person

Listen and Ask Great Questions

  • Your job is not to be a psychic -- not about parlor tricks
  • You want people left with how great they are, not how insightful you are
  • Think about questions you will ask -- write them down
  • Ask open-ended questions
  • Be present
  • Establish the relationship, and know what the person wants to accomplish in the call
  • Find out where they are
  • Your job is to meet them where they are
  • Trust and relatedness are the foundation for the work you will do together.
  • Doesn't take time -- can happen in an instant.

Think About Clues to Talent

  • Listen for where you hear the expression of their talent
  • What comes naturally and intuitively?
  • What is deeply satisfying?
  • What are they drawn to -- like a yearning -- again and again?
  • Where are the glimpses of excellence?
  • Where does fast learning happen? In other words, they just get it.
  • Those are the things to poke at. Help them become aware. Help them appreciate their own talent.
  • Remember that we mostly take for granted what we are good at.
  • And value what we are not good at.
  • We assume that everyone can do what we do.
  • And that everyone sees the world in the same way.

Reserve Judgment

  • Really listen -- and avoid directing the conversation in a way that "makes sense" to you. Or fits your picture of them.
  • If you assert something, make sure it really fits for them.
  • Don't leave them stuck with anything.

Let the Conversation Unfold

  • It's all a process of self-awareness. The person you are coaching always needs to be at choice. They are choosing to participate -- and moving at a pace that is comfortable for them.

Dean Jones' Top 5 CliftonStrengths are Activator, Focus, Woo, Strategic and Relator.

Learn more about using CliftonStrengths to help yourself and others succeed:

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