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Workplace Insights

Our latest analytics and advice on workplace issues that matter most.

Is Staffing Eroding Customer Experience?

Is Staffing Eroding Customer Experience?

Employee commitment to customers continues to rise: 43% feel responsible for quality, up five points since 2024. Yet only 23% say their organization delivers on its promises. Staffing shortages remain the top barrier.

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State of the Global Workplace: 2025 Report
Featured Report

State of the Global Workplace: 2025 Report

Get insights on employees around the world — including engagement, wellbeing, managers and more — in our latest annual report.