AI Use at Work Rises

The percentage of U.S. employees who reported using AI at work at least a few times a year increased from 40% to 45% between the second and third quarters of 2025. Frequent use (a few times a week or more) grew from 19% to 23%, while daily use moved less, ticking up from 8% to 10% during the same period.

The latest Gallup Workforce results are based on a nationally representative survey of 23,068 U.S. adults employed full- and part-time conducted by web Aug. 5-19 using the Gallup Panel.

U.S. employees working in knowledge-based jobs, such as technology or professional services, were more likely to use AI than those in frontline positions. Seventy-six percent of employees in technology or information systems, 58% in finance, and 57% in professional services used AI in their role a few times a year or more. In contrast, within industries with higher rates of frontline employees, 33% of employees in retail, 37% in healthcare and 38% in manufacturing reported using AI at work at the same frequency.

Workforce Divided Over Level of Organizational AI Adoption

In Q3 2025, 37% of employees said their organization has implemented AI technology to improve productivity, efficiency and quality. Forty percent said their organization had not, and 23% said they did not know. The percentage of those who said they did not know was lower than the percentage who reported using AI at work at least a few times in the past year, but higher than the percentage who reported using it frequently. This gap suggests that a portion of employees used personal AI tools or otherwise used AI without awareness of their organization’s AI strategy.

Employees in individual contributor roles (26%) were more likely than managers (16%) and leaders (7%) to say they did not know whether their organization had implemented AI technology. Part-time employees, those working on-site, and employees in frontline roles or industries also reported higher uncertainty. Employees who are further from organizational decision-making have been less aware of AI implementation.

A previous version of this question did not offer a “don’t know” response, which effectively encouraged respondents to make their best guess. Under that format, the share of employees who believed their organization had implemented AI rose from 33% in May 2024 to 44% in May 2025, while the share saying their organization had not implemented AI fell from 67% to 56%.

In the latest survey, Gallup added a “don’t know” option to capture uncertainty about AI adoption. Because respondents could indicate a lack of knowledge, the Q3 2025 results are not directly comparable to earlier measurements. The fact that 23% chose “don’t know” highlighted substantial variation in how well information about AI adoption was reaching employees.

Employees Use AI to Consolidate Information, Generate Ideas

More than four in 10 employees surveyed in Q2 2025 who used AI at least yearly indicated that they used AI technology to consolidate information (42%) and generate ideas (41%) and 36% said they used it to learn new things. What employees reported using AI for did not change meaningfully from Gallup’s initial measure in Q2 2024.

In answer to a question asking what types of AI they used in their role, more than six in 10 U.S. employees who used AI at work reported using chatbots or virtual assistants. AI writing and editing tools were the next most commonly used tools (36%), followed by AI coding assistants (14%).

While the use of more advanced or specialized AI tools — such as those designed for data science, analytics or coding — is still relatively rare, employees who reported using AI at work frequently were more likely to use such tools. The largest gap between frequent and less frequent workplace AI users was in the use of coding assistants (22% vs. 8%) and data science or analytics tools (18% vs. 8%).

Implications

AI use in the workplace continues to grow, with 45% of employees in Q3 2025 saying they used AI at least a few times a year. Even so, daily use is still limited to about 10% of the American workforce, trails organizational AI adoption rates, and is concentrated in specific roles and industries. Gallup research shows broader AI adoption among employees is strongly associated with having greater managerial support for AI and strategic integration of AI in their role.